FAQ
Who is Aupaprint
Read about us on our dedicated section Who are we?
I saw your products also on Etsy, with different prices
Yes! We do sell through our direct store (this store!) and through Etsy! Exactly the same products, with same quality, designed and manufactured by us on the same workshop.
And yes! You could find them with different prices on each platform. This will depend on temporary discounts or promotions, customer or personal discount codes or simply because each platform charge us different fees and we can afford different prices on each.
Choose whichever shopping experience you prefer. You'll always be buying directly from AUPAPRINT.
How should I clean my 3D printed item?
Use a soft cloth or sponge with mild soap and cold or lukewarm water. Avoid harsh scrubbing or abrasive cleaning products, as they can damage the surface.
Can I put it in the dishwasher? And in the microwave?
3D printed items are not dishwasher safe. The high heat and strong detergents may warp or damage the object over time.
3D printed products can not be microwaved. The material can soften or release substances when exposed to high temperatures.
Can it be exposed to the sun or heat?
PLA 3D printed items should be kept away from direct and continued sunlight and high temperatures (above 60ºC/140ºF), as the material can soften or warp over time.
However, all items in our shop specifically designed to be used in cars are printed in PETG or ASA, materials that are much more heat-resistant, durable and suitable for this use.
What are PLA and PETG Plastic?
PLA is a biodegradable plastic made from renewable resources like cornstarch or sugarcane. It’s lightweight and perfect for decorative or light-use items.
PETG is a tough, clear, and flexible plastic related to PET (used in bottles).
It’s stronger than PLA, resistant to heat (up to ~80°C / 176°F), easier to clean, and recyclable too.
It’s perfect for car accessories and items exposed to pressure or warm conditions.
Can I use it for food or drinks?
Unless specifically stated as food-safe and treated accordingly, 3D printed items are NOT recommended for direct food contact. The layered surface can trap bacteria if not specially treated.
Do you ship internationally?
Yes! We ship to many countries with tracking when available.
Please be aware we do not ship to Shop & Ship addresses
Fail to deliver, customs: what about refund
If fail to deliver is caused by unpaid customs, incorrect address on the order, no phone contact, no pickup, or other reason: refund is only possible after request, if product is sent back to us in perfect conditions. In that case, only product price will be refunded (not shipping price, customs, nor others)
Check out shop's full shipping policy and return policy.
Fast shipping: what about refund
In case of return of goods by any reason, fast shipping price will not be refunded. If shipping cost is to be refund, standard shipping costs will be refunded.
Check out shop's full shipping policy and return policy.
Phone number: deliveries within EU and International
We highly recommend adding your mobile phone number on your order. This will be used for a better delivery experience and solving any unexpected issue by delivery company. All shipping companies arround the world highly recommend adding this info and many of them request this as compulsory.
If you are ordering form outside the European Union, phone is complusory for fulfilling customs documentation. Lack of this information increases heavily the chances your order is not arriving to you on time, or even it is destroyed in customs and not arriving at all.
We will ship your order with available contact information supplied by you. Any consequence on delivery companies not been able to contact you due to lack of this info, is out of seller's control and responsibility.
We do not use your phone number for any other thing, only for that shipping.